Blue Hawaiian helicopters in Maui has little regard for its patrons. My family booked a flight on two helicopters a week prior to our flight. 16 hours prior to the flight, they cancelled one of the helicopter tours because they could not fill the flight with enough-people to make it profitable. Mind you they took payment and never mentioned that the flights were at risk of being cancelled or “unconfirmed.” The manager Mark seemed to have no concern for ruining our family vacation with my 80 year old parents and their grand children. Hey its just Buisness right? No need for customer service or concern for folks theses days. I have used Blue Hawaiian several times in the past on multiple islands, they will never see my buisness again. PLEASE BE VERY VERY CAREFUL BOOKING WITH THESE FOLKS!! THEY SEE YOU ONLY AS DOLLARS AND CENTS, AND WILL CANCEL YOU WITH VERY SHORT NOTICE. THEY WILL LEAVE YOU SCRAMBLING FOR A WAY TO FILL YOUR DAY AT THE LAST MINUTE. Not a buisness that respect you as a customer….not worth giving them your hard earned dollars.

Must do item when you come to Hawaii. Well worth the money. Great Staff and Awesome Pilot

On a recent visit to Maui we elected to go on a tour with Blue Hawaii. The tour itself was amazing -- West Maui and Molokai. Our small group's concern was with our pilot's attitude about COVID precautions. Once we got past our dismay that proof of vaccination was not requested in order to sit in a crowded helicopter with strangers, we were greeted by our pilot, Derek, who began with would could be called a "rant" about masking -- and how he was not going to discriminate based on our decision to wear a mask or not. It was quite apparent from his comments that he clearly had unqualified opinions of his own that would run counter to what two of our group, as health care professionals, know to be fact. Thankfully, everyone in our small group and another group of 3 ladies joining us, was responsible and remained masked from beginning to end. I wish I could say the same about our pilot, Derek. He did seem to make a feeble attempt to "wear" a black surgical style mask, likely because it was required of him, though we *never* once saw him actually wear it over his nose throughout the duration of the flight. Needless to say, that was very concerning. If you have any concern whatsoever about being in a confined space for an hour with someone with unknown vaccination status who is flippant about COVID risk mitigation measures, then you may want to reconsider your options.

I’m sitting here watching the videos from my first helicopter ride ever with Blue Hawaiian Helicopters on Oahu about a month and a half ago, trying to relive how much of an amazing experience this was!! What made it even better was my pilot Loren. If you like a “chill dude” telling you about all the amazing sights you’ll see, and like to laugh, he’s your pilot too! It was amazing from the second we lifted even an inch off the ground! If I ever go back to another beautiful island, this will always be a must!